Kale Worldwide respects the privacy rights of its online visitors and is committed to providing you with a secure online environment. The information we gather from customers enables us to personalize and improve our services, and to allow our users to set up a user account and make purchases via the website. We collect the following types of information from our customers: your name, email address, zip code, country, IP address, browser information, and, if you make a purchase through our website, your credit card number, credit card security code, expiration date, billing address, and shipping address. You can choose not to provide us with certain information, but then you may not be able to complete a purchase through the website. The personal Information you provide is used for such purposes as allowing you to purchase items, improving the content of the website, customizing the advertising and content you see, and communicating with you about specials and new features.
We may receive a confirmation when you open an email from us. Kale Worldwide uses this confirmation to make emails more interesting and helpful and improve our service. If you do not want to receive email or other mail from us, please indicate your preference by making a modification on your account page, or by using the "Unsubscribe" feature in any email we send to you.
Returns, Exchanges & Cancellations
We will make every effort to accommodate changes to or cancellations of orders that have not yet shipped. If you are not completely satisfied with your purchase, you may return the item in its original condition (unwashed, unworn and with original sales tag attached), filled out customer return/exchange
form and proof of purchase within 30 days. Once we receive your shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling, within 5 business days. For exchanges it will be necessary for us to process your exchange as a refund followed by a new order. All sale items with promotion discount code are final and can be returns as new for store credits only.
Products purchased on the affordable category we do not exchange or refund. However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.